What is the return and exchange policy of 4-14 Factory?

For all 4-14 Factory purchases, the return policy is 14 days.
We design our articles to help you get the best performance. So, if you think they don't work as well as they should for you, we'll be happy to offer you an alternative. By purchasing 4-14factory.com, you are entitled to 14 days to decide, knowing that you can return them for any reason (with a few exceptions) within that period.
YOUR RIGHT OF WITHDRAWAL
In accordance with European legislation you can terminate the contract with 4-14 Factory, for any reason, within 14 days from the date of delivery of the products. For custom made products (e.g. holies) the ordinary statutory withdrawal period of 14 days is applicable only in the expected cases or manufacturing defect or product that does not conform to the description.
This means that, if for any reason you are not satisfied with the products you have ordered, it will be enough for you to tell us your intention to return the products within 14 days of the delivery of the product. If your order includes multiple products that have been delivered separately, the aforementioned 14-day period will run from the delivery date of the last item.
You can exercise your right of withdrawal by informing us that you intend to return the products by e-mail to the address customercare@4-14factory.com. To comply with the withdrawal deadline, it will be sufficient for you to send us your communication before the expiry of the withdrawal period. We kindly ask you to specify in the Subject of the email the No. Order and body of the email the item code, description, quantity and reason for the return.

The products must be shipped without delay and in any case no later than 14 days from the date on which you informed us of your decision to withdraw from the contract with 4-14 Factory.

Make sure that the products you're returning are complete (for example, that you return both items from a pair or all the parts that make it up) and haven't been tampered with. If you wish to return a product, we also ask you to make no use of it other than the one reasonably indispensable to decide whether to keep it or not. This means that you can try the garments to check their fit and size, but you can't wear or wash them. In case of non-compliance with these indications the return will not be accepted and the refund will not be confirmed. In this case the product will be, at your choice, kept and destroyed by us or returned at your own expense.

RETURN METHOD AND SHIPPING COSTS

We are pleased to inform you that for any reason you decide to return the items (as long as, as specified above, they are complete with all their parts and not used and/or tampered with) the shipping costs are at our expense and you will simply have to follow these indications:

Write an email to the address customercare@4-14factoy.com indicating in the subject line the order number and body of the email the items you want to return, the quantity and the motivation.
We will send to your email address the letter of car to be applied on the package and the instructions for collection by the courier directly at your home.
Please also fill out the return form that you have received along with the items (and that you can download here) and insert it in the package you send us.
Once we have received the items, we will verify that everything complies with the notice and the conditions of withdrawal and we will proceed with the refund.

PRODUCT CHANGES

If you decide to change the product received (e.g. for a size or color change), you will simply have to make a return (following the above procedure) and order the new product at will.

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English, 20

What is 4-14 Factory's return and exchange policy?

For all 4-14 Factory purchases, the return policy is 14 days.
We design our items to help you get the best performance. So if you think they are not working as they should for you, we will be happy to offer you an alternative. By purchasing on 4-14factory.com, you are entitled to 14 days to decide, knowing that you can return them for any reason (with some exceptions) within this period.

YOUR RIGHT OF WITHDRAWAL
Pursuant to European legislation, you can withdraw from the contract stipulated with 4-14 Factory, for any reason, within 14 days from the date of delivery of the products. For custom made products (for example holsters) the ordinary statutory withdrawal period of 14 days is applicable only in the cases provided for, i.e. manufacturing defect or product not conforming to the description.
This means that if for any reason you are not satisfied with the products you have ordered, it will be enough for you to notify us of your intention to return the products within 14 days of delivery of the product. If your order includes multiple products that have been delivered separately, the aforementioned 14-day period will run from the delivery date of the last item.
You can exercise your right of withdrawal by informing us that you intend to return the products by e-mail to customercare@4-14factory.com. To meet the withdrawal deadline it will be sufficient for you to send us your communication before the withdrawal period expires. We kindly ask you to specify in the "object" of the email the order number and in the body the article code, description, quantity and reason for the return.

The products must be shipped without delay and in any case not later than 14 days from the date on which you communicated your decision to withdraw from the contract with 4-14 Factory.

Make sure that the products you are returning are complete (for example that you are returning both items of a pair or all the parts that make up it) and have not been tampered with. Furthermore, if you wish to return a product, we ask you not to use it other than that reasonably necessary to decide whether to keep it or not. This means that you can try on the garments to check their fit and size, but you cannot wear or wash them. In case of non-observance of these indications, the return will not be accepted and the refund will not be confirmed. In this case the product will, at your option, be held and destroyed by us or returned to you at your expense.

METHOD OF RETURN AND SHIPPING COSTS

We are happy to inform you that for any reason you decide to return the items (provided that, as specified above, they are complete with all their parts and not used and / or tampered with) the shipping costs are at our expense and you simply have to follow these instructions:

1. Write an email to customercare@4-14factoy.com indicating the "object" of the email the order number and in the body of the email the items you want to return, the quantity and the reason.
2. We will send to your email address the waybill to be applied on the package and the instructions for collection by the courier directly at your home.
3. Please also fill in the return form that you received with the items (and which you can download here) and insert in the package you will send to us.
4. Once the items have been received, we will verify that everything is in compliance with the provisions and the conditions of withdrawal and we will proceed with the refund.

CHANGE PRODUCT

If you decide to change the product received (for example for a change in size or color), you will simply have to make a return (following the procedure above) and order the new product at your will.

Avvisami Ti informeremo quando il prodotto arriverà in magazzino. Ti preghiamo di lasciare un indirizzo e-mail valido.
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